About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

<div class="content-intro">About Zscaler
Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.&nbsp;</div>
At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.&nbsp;
We&#39;re looking for an experienced Customer Success Manager to join our team in the UK. Reporting to the Manager, Customer Success, you&#39;ll be responsible for:
<ul>
<li>Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities</li>
<li>Facilitating security and resilience audits</li>
<li>Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler</li>
<li>Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable</li>
<li>Visiting customers face to face on site, or remotely through web sessions</li>
</ul>
<h3>What We’re Looking for (Minimum Qualifications)&nbsp;</h3>
<ul>
<li>2+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment</li>
<li>Networking, IT Infrastructure or Security skills</li>
</ul>
<h3>What Will Make You Stand Out (Preferred Qualifications)</h3>
<ul>
<li>A technical background in Internet and Security technologies such as SWG, Sandboxing, FireWalls, DLP, VPNs, MPLS, SD-WAN or WAN Optimization</li>
<li>Minimum of 2 years as a field-based CSM or TAM, working with enterprise accounts</li>
<li>Cyber security knowledge</li>
</ul>
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<div class="content-conclusion">At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the<a href="https://www.zscaler.com/corporate-responsibility/social#diversity--equity--and-inclusion" target="_blank"> Corporate Responsibility page</a> of our website.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
<div class="has-nudge" data-nudge-id="5eb9419b-6a4d-4451-bfa6-e2eb96084be0">
<ul>
<li>Various health plans</li>
<li>Time off plans for vacation and sick time</li>
<li>Parental leave options</li>
<li>Retirement options</li>
<li>Education reimbursement</li>
<li>In-office perks, and more!</li>
</ul>
</div>
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.
See more information by clicking on the <a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf">Know Your Rights: Workplace Discrimination is Illegal </a>link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, <a href="https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf">click here</a>.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.</div>

Zscaler

Customer Success Manager

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.


Customer Obsession

Innovation

Passion

Open Communication

Teamwork

Our people are collaborative, high-performing, and dedicated to helping our customers and each other. We’re proud to foster a culture where employees are encouraged to take risks, push boundaries, solve big problems, and test new ideas.

CEO, Chairman & Founder

As a Customer Success Manager at Zscaler, you will be responsible for owning the ongoing customer relationship, driving adoption, value, and identifying upsell opportunities. You will conduct security and resilience audits, deliver operational business reviews, and address deployment challenges by collaborating with internal resources and customers directly.

A team that takes time and effort for its members to develop their skills and knowledge.

A team that prioritizes its members' personal commitments and wellbeing alongside work.

A team that is friendly and enjoys each other's company, chatting, and doing social activities together.

A team that motivates its members through rewards, incentives, and bonuses.

A team that has aggressive goals and motivates its members to achieve their individual goals through competition.