Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

<h2><strong>Who we are </strong></h2>
<h3><strong>About Stripe</strong></h3>
<p><span style="font-weight: 400;">Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone&#39;s reach while doing the most important work of your career.</span></p>
<h3><strong>About the team</strong></h3>
<p>The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business.</p>
<h2><strong>What you’ll do</strong></h2>
<p>As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs.</p>
<h3><strong>Responsibilities</strong></h3>
<ul>
<li>Analyze high risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors</li>
<li>Lead root cause analyses to identify gaps in current systems, policies and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders</li>
<li>Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network</li>
<li>Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks</li>
<li>Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions</li>
<li>Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes</li>
</ul>
<h2><strong>Who you are</strong></h2>
<p>We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.</p>
<h3><strong>Minimum requirements</strong></h3>
<ul>
<li>3+ years of experience conducting complex investigations</li>
<li>1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders</li>
<li>Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges</li>
<li>Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements.</li>
<li>User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset</li>
<li>Ability to travel to vendor locations for up to 10% of the year</li>
</ul>
<h3><strong>Preferred qualifications</strong></h3>
<ul>
<li>Experience in payments, e-commerce, social media, or fintech, mitigating digital/card-not-present fraud</li>
<li>Experience investigating and mitigating card testing and account takeover attacks</li>
<li>Experience designing fraud/risk workflows, analyst tooling, and processes/procedural workflows</li>
<li>Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations</li>
</ul>

Stripe

Payments Fraud Investigator

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Headquartered in San Francisco and Dublin, the company aims to increase the GDP of the internet.

Redpoint Ventures

CrossWork.us

Khosla Ventures

Lowercase Capital

Base10 Partners

Late Stage Management

Arceau

FJ Labs

ThornbladeCapital

Durable Capital Partners LP

Disruptive

General Catalyst

Rex Fund

Google

Thrive Capital

DST Global

Goldman Sachs Asset Management

Andreessen Horowitz

Advaita Capital

Temasek

SquareOne Venture Capital

Playfair 

Kleiner Perkins

Y Combinator

Founders Fund

Ben Jen Holdings LLC

Heavybit

CapitalG

Base Partners

Allen & Company LLC.

Ethos VC

BDT & MSD Partners

Allianz X

Seek Ventures

National Treasury Management Agency

Vika Ventures

Sequoia Capital

Designer Fund

All Blue Capital

Glade Brook Capital Partners LLC

GC Capital

Proioxis Ventures Fund

GV (Google Ventures)

Tiger Global Management

Visa

Square Peg Ventures

Sherpalo

Ireland Strategic Investment Fund

Andra

Silver Lake

JMCR Partners

SquareOne Capital

MarketX Ventures

Junípero Capital

Shopify

American Express

Baillie Gifford

HOF Capital

Fidelity Investments

Bolur Capital Partners

Abstract Labs LLC

Counterpart Advisors VC

IDA Ireland

Alven

Mohammed Qumer

Inshal Qamar

Vijay shankar

Sean Tiner

Peter Thiel

Liam Casey

Elon Musk

Maja Markovic

Jean-Sébastien Wallez

Max Levchin

Ling Wong

Aaron Levie

Chris Dixon

Elad Gil

Technical Advisor to CCO

Customer Success Lead - Americas

We were one of Stripe's first customers before they launched, and since then I've enjoyed advising them on matters large and small. Patrick and John are amazing and I'm certain I've learned more than I've helped!

Advisor

Software Engineer

CEO of RunKit

Member of the Stripe Developer Advisory Board, aiming to help them improve their dev experience and platform

Developer Advisory Board Member

I advise Stripe on product and corporate strategy.

Strategic Advisor

Lifecycle & Growth Marketing

Trusted Advisor | Financial Services | Global Payments & Treasury Network | ASEAN

Head of Security GRC, Office of the CISO

Internal Mobility Advisor

Head of Strategy and Operations and Business Lead (GM) for Enterprise Product

Technical Advisor to the General Counsel

Leading the Risk Experience team. We are focused on improving the user journey for everyone interacting with Risk at Stripe. This is a heavily cross-functional team making changes across Stripe's user-facing and internal systems.

Engineering Manager

Executive Business Partner | VP of Financial Services

Controller Latam & CFO Brasil

Technical Advisor to the CTO

Chief People Officer

Financial Advisor

As CAO at Stripe, I am responsible for Accounting, Tax, Finance Operations, Internal Audit, and Workplace.

Chief Accounting Officer

Lead all aspects of legal and regulatory affairs, including enterprise risk management and compliance. Responsible for public policy as well as corporate security.

Chief Legal Officer & Corporate Secretary

Board Member

Head of Global Expansion & Incubation Partnerships,  Board Member (APAC)

Hired by Jim Lambe (ex CEO Google Cloud) to help build out Canada. Responsible for Canadian Strategic GTM Partnerships, Enterprise Sales and Relationship Management for Stipes largest accounts. Expert in IaaS, PaaS, SaaS solutions and Sales.Actively engaged at the senior executive level with many of Canada’s largest Merchants, Financial Institutions, Big Technology companies, Payment Brands, Consulting firms and modern Infrastructure companies. Built pipeline with Billion’s in net new…  Hired by Jim Lambe (ex CEO Google Cloud) to help build out Canada. Responsible for Canadian Strategic GTM Partnerships, Enterprise Sales and Relationship Management for Stipes largest accounts. Expert in IaaS, PaaS, SaaS solutions and Sales.Actively engaged at the senior executive level with many of Canada’s largest Merchants, Financial Institutions, Big Technology companies, Payment Brands, Consulting firms and modern Infrastructure companies. Built pipeline with Billion’s in net new payments volume. Closed multiple major Enterprise contracts worth millions in net new revenue. Led game changing new Strategic Partnership that will change the GTM motion for Stripe in Canada and drive a material leap in Stripe market share and regional profitability. Exceeded all performance KPI’s. 

Enterprise, Account Executive   (VP Level)

Non Executive Director - Stripe Technology Europe (Board Member)

CISO

Chief Technology Officer

Chief of Staff to the Head of Infra, Data Systems, Financial Platforms and Global Operations

Head of Financial Services (Payments, BaaS, Stripe Network) & Risk, Finance & Strategy (Segment CFO)

- Set and execute on strategy to mitigate risks, leads and mature compliance program for Stripe's two largest markets (US & Canada) and LATAM - Launched Global Compliance Data Analytics program to deliver crisp, data-driven executive reporting- Promoted from Head of Americas Compliance & Enterprise Risk in March 2023

Chief Compliance Officer, Stripe US & Head of Compliance, Americas

Global Head of Professional Services (SVP)

Lead Stripe's global bank network, which moves billions of dollars through the financial system every day. CIO of Stripe’s regulated subsidiaries in Europe.

CIO Stripe Europe & Head of Global Bank Network

Serve as an advisor on the global Stripe Customer Advisory Board to influence Stripe’s product development and strategic go-to-market initiatives.

Customer Advisory Board

Policy Strategist, User Risk Advisory

Stripe bring's together everything that's required to build websites and apps that accept payments and send payouts globally. Stripe's products power payments for online and in-person retailers, subscriptions businesses, software platforms and marketplaces, and everything in between.

Board Member & Head of Growth AU & NZ

Solve problems

Elevate ambitions

Move with urgency and focus

Users first

Stripe is for people who care about economic opportunity and the importance of the infrastructure that enables it. Everything we do is centered on making it easier for businesses to bring useful products and services to people around the world.

CEO and Co-founder

Fraud Investigator

A team that takes time and effort for its members to develop their skills and knowledge.

A team that prioritizes its members' personal commitments and wellbeing alongside work.

A team that is friendly and enjoys each other's company, chatting, and doing social activities together.

A team that motivates its members through rewards, incentives, and bonuses.

A team that has aggressive goals and motivates its members to achieve their individual goals through competition.

Payments Fraud Investigator at Stripe | Parallel