Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment.

<div class="content-intro"><div><u><strong>Leading the future in luxury electric and mobility</strong></u></div>
<div>At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.</div>
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<div>We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.</div>
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<div>Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.</div></div><p>As a <strong>Service Advisor</strong> at Lucid, you will be responsible for providing excellent customer service to our clients and ensuring an exceptional customer experience at all steps of the service process. You will greet clients promptly, consult with technicians, accurately document client concerns for diagnosis and repair, and explain all service options to clients, including time and cost estimates. You will also track all client vehicles through the maintenance and repair process, ensuring that work done meets Lucid&#39;s quality standards before vehicles are returned to clients.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Ensure clients are informed throughout the service experience from initial contact to vehicle handover</li>
<li>Conduct comprehensive inspections and thorough check-in processes for customer vehicles, identifying and reporting any damage or visible wear</li>
<li>Check in new vehicles and document transport damage on PDI vehicles, ensuring accurate notation on the Bill of Lading (BOL) and processing through internal channels for proper documentation</li>
<li>Manage and facilitate loaner agreements, coordinating rental vehicle requests for customers as needed, including arranging Lyft rides for convenience</li>
<li>Uphold the Customer Satisfaction Index (CSI) KPI as a fundamental aspect of our operations, actively ensuring that customers are delighted with the quality of service provided</li>
<li>Review and revise work orders after technicians and detailers complete their tasks, guaranteeing accurate documentation and precise time punches in alignment with corresponding labor operations</li>
<li>Promptly address and correct any warranty claim rejections within the established timeframe to maintain operational efficiency and customer satisfaction</li>
<li>Responsible for acquiring customers signatures for service authorization and service invoice via DocuSign and collecting payment for customer pay repairs</li>
<li>Explanation of invoice to customers of repairs preformed to ensure correct understanding of completed work and that all concerns have been address to customer satisfaction</li>
<li>Greets incoming service clients, answer and direct phone calls, answer client questions, and take messages as needed</li>
<li>Ensure that work done meets Lucid&#39;s exacting standards before vehicles are returned to clients – act as the last QC step</li>
<li>Other duties as assigned</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>2-5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role</li>
<li>Excellent interpersonal skills with a compassionate and patient demeanor</li>
<li>Problem-solving and creative thinking skills</li>
<li>Ability to articulate and document details to ensure smooth workflow</li>
<li>Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge</li>
<li>Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software</li>
<li>Full-time, including weekends or extended hours during busy periods</li>
<li>Willingness to complete Lucid provided CPR training post hire</li>
<li>Valid driver’s license with no suspensions within the past year.&nbsp;&nbsp; Drivers under 21 must have maintained a Driver’s License for a minimum of 3 years and successfully complete Lucid Training upon hire</li>
</ul>
<p><strong>Preferred Qualifications:&nbsp;</strong></p>
<ul>
<li>AA/BS in either Automotive Technology or Business Management, or equivalent work experience</li>
<li>Knowledge of HV systems, LV systems, and EV powertrains</li>
<li>Start-up experience and related fast-paced environments</li>
</ul>
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<div>At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.</div><div class="content-pay-transparency"><div class="pay-input"><div class="description"><div><strong>Compensation Range</strong>: The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.</div></div><div class="title">Base Pay Range (hourly)</div><div class="pay-range"><span>$28</span><span class="divider">&mdash;</span><span>$38 USD</span></div></div></div><div class="content-conclusion"><div>
<p class="p1"><strong>Additional Compensation and Benefits</strong>: Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid’s equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. &nbsp;(Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)</p>
<p class="p1">By Submitting your application, you understand and agree that your personal data will be processed in accordance with our <u><a class="postings-link" href="https://lucidmotors.com/media/document/candidate-privacy-notice.pdf">Candidate Privacy Notice</a></u>.</p>
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<div><strong><u>To all recruitment agencies</u></strong>: <em>Lucid Motors <strong>does not</strong> accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.&nbsp;</em></div>
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Lucid Motors

Service Advisor - Plainview, NY

We launched Lucid in 2016 to build the world’s best cars and accelerate the shift to clean energy. Our vehicles deliver best-in-class performance *and* efficiency. Equally important, we’re building a world-class team: From our state-of-the-art factory in Arizona to our global headquarters in California’s Silicon Valley

WINSLOW CAPITAL

Fidelity Investments

BlackRock

Venrock

Public Investment Fund (PIF)

Mitsui & Co., Ltd.

China Environmental Fund

Neuberger Berman

Samsung Electronics

Wellington Management

Jafco Life Science

Franklin Templeton

Studio Advisor

Assisted in the launching of the first Lucid studio on the East Coast. As a Studio Advisor, I guide customers throughout their luxury sales experience.- Guide guests throughout their Lucid sales journey based on their individual needs- Continually refine and implement process improvements to further expand on the sales and customer experience- Develop and maintain customer lead pipeline using Salesforce CRM- Collaborate and train Studio Associates to ensure responsibilities and guidance through the initial customer journey- Support experiential marketing and networking events to build brand awareness such as: Concours d'Elegance, Lucid Owner's Club, Art Basel

Assisted in the launching of the first Lucid studio on the East Coast. As a Studio Advisor, I guide customers throughout their luxury sales experience.• Guide guests throughout their Lucid sales journey based on their individual needs• Continually refine and implement process improvements to further expand on the sales and customer experience• Develop and maintain customer lead pipeline using Salesforce CRM• Collaborate and train Studio Associates to ensure responsibilities and guidance through the initial customer journey• Support experiential marketing and networking events to build brand awareness such as: Concours d'Elegance, Lucid Owner's Club, Art Basel

Sales, Studio Advisor

• Cultivated strong client relationships to foster brand loyalty and enhance customer satisfaction for the company's products.• Formulated and executed comprehensive Sales and Marketing plans to drive business growth and achieve organizational objectives.• Proactively identified and capitalized on untapped opportunities within the local market to expand business reach and increase market share.• Collaborated closely with Sales Managers, demonstrating flexibility in undertaking diverse responsibilities to support the team's objectives.

Sales Advisor

Headquarters Delivery Advisor

Studio Advisor III

Senior Vice President of Design and Brand

Building a global cybersecurity team with sensible cybersecurity capabilities to enable Lucid's mission of creating a sustainable future with luxury EVs.

Global Head of Security and Compliance (CISO)

Engage, excite, and introduce clients to Lucid Air and the world of post-luxury. Act as first point of contact for new clients of Lucid, facilitating driving experiences and handing off sales in partnership with the HQ team.‣ Work closely with the entire studio team providing training, guidance, and best practices to ensure a cohesive and unified message.‣ Created several training documents currently utilized by studio staff which were distributed throughout the region to help bring teammates from outside the automotive world up to speed on industry jargon and client talking points. Training topics included Expectations of ICE vs EV Ownership for clients, and Salesforce (CRM) Best Practices and Test Drive Experience Guidance for studio staff.‣ Create and maintain the test drive calendar for the studio - one of the first and most popular in the NE region, setting the standard company-wide.‣ Operate as manager on duty on a multi-month basis, overseeing daily operation of the studio, ownership of keys to the facility used for opening and closing, and daily partnership and communication with executive level leaders.‣ Act as the primary in-studio resource for the head of Investor Relations, working together to host and meet with major investing partners interested in making large investments into Lucid as a company.‣ Serve as lead technical expert for vehicle and studio related IT and software programs, updates, and training. Show less

Sales/Studio Advisor

Chief Technology Officer

CEO and CTO

Service Advisor

The RoleProgress guests through their Lucid journey with clear and pertinent discussions to their individual requirementsContinually refine and adjust engagement approach to improve sales and customer experiences through feedback and analysis of situations and outcomesAbility to prioritize and schedule tasks effectively, ensuring a balance between Lucid brand building and studio successFamiliarity with Customer Relationship Management (Salesforce) tools and an appreciation of its contribution to successRemain disciplined in the development and maintenance of sales pipeline buildingTake ownership and responsibility for studio assets, including high value Lucid test drive vehiclesSolid knowledge of the electric vehicle and premium vehicle marketsCoordination of customer test drive schedule and studio assetsSupport local marketing initiatives to build brand awarenessCollaborate closely with Studio Associates to ensure clear responsibility split and seamless progress through Lucid customer journey

•Being a critical Lucid Ambassador; the first point of engagement guests will have with Lucid•Welcoming guests in an engaging, courteous and sincere manner•Demonstrating excitement and create intrigue about Lucid products•Effectively communicating the benefits of Lucid products and being a member of the Lucid community•Gauging guests' requirements and interests to deliver a personalized and relevant interaction•Being responsible for lead capture and progression of guests through the beginning of the sales cycle •Managing and overcoming customer challenges in a cordial and calm manner•Ensuring all studio assets are presentable and consistent with the Lucid brand image•Keeping a keen eye on any pain points or bottlenecks observed during daily studio operations, think creatively, and offer improvement suggestions•Remaining available for ad-hoc activities to improve studio operations and customer experiences•Supporting local marketing initiatives and events to build brand awareness•Maintaining a continuing desire to learn and develop to progress your career with Lucid Motors•Being responsible for introducing our customers to their vehicle and creating a memorable orientation experience•Guiding customers through signing the necessary registration and financial paperwork required to purchase their vehicle, recording customer information, and ensuring data accuracy•Staging customer vehicles and maintain the customer orientation space•Coordinating with the service team in preparation for customer orientations

Studio Associate

VP Sales and Service

Manage all aspects of materials management and inventory control in support of manufacturing operations, including transportation, warehousing and cross-docks, SAP systems, subassembly/kitting, finished goods distribution and execution of new market entry requirements. Budget management and reconciliation in a new product, SEC-regulated environment.

Vice President, Material Operations

Vice President, Logistics

Acting CEO

Vice President, Corporate Communications & External Affairs

• Manage client relationships by developing a customer’s loyalty for the company’s products • Produce and implement Sales and Marketing plans• Identify new business growth opportunities in local market• Work on development of new marketing plans, sales techniques, and business strategies in order to maximize KPI’s• Collaborate with Sales Managers and performed various duties as required

Vice President, Information Technology

VP of Vehicle Engineering

Advisor

Order Operations Specialist

Sales & Marketing Advisor

Senior Advisor

- Progress guests through their Lucid journey with clear and pertinent discussions to their individual requirements. - Continually refine and adjust engagement approach to improve sales and customer experiences through feedback and analysis of situations and outcomes. - Ability to prioritize and schedule tasks effectively, ensuring a balance between Lucid brand building and studio success. - Familiarity with Customer Relationship Management (Salesforce) tools and an appreciation of its contribution to success. - Remain disciplined in the development and maintenance of sales pipeline building. - Take ownership and responsibility for studio assets, including high value Lucid test drive vehicles. - Solid knowledge of the electric vehicle and premium vehicle markets. - Coordination of customer test drive schedule and studio assets. - Support local marketing initiatives to build brand awareness. - Collaborate closely with Studio Associates to ensure clear responsibility split and seamless progress through Lucid customer journey. Show less

Studio Associate/ Local Events

Studio Advisor/ Local Events

- Continually refined and adjusted engagement approach to improve sales and customer experiences through feedback and analysis of situations and outcomes.- Generated leads and production commitments from customers while maintaining an ongoing relationship through their Lucid journey.- Prioritized and scheduled tasks effectively, ensuring a balance between Lucid brand building and studio success.- Supporting local marketing initiatives to build brand awareness.- Collaborated closely with Studio Associates to ensure a clear responsibility split and seamless progress through the Lucid customer journey.- Travelled to new studio openings across the country to educate new team members and communities. Show less

Project Manager, Office of the CEO

Sr. Project Manager, Office of the CEO

Chief Financial Officer

Associate Manager, Inside Sales

• Managed full sales-cycle from initial interest, reservation, invitation to order, to finalized order • Maintained active engagement with prospects and customers through multiple channels (phone, email, text messaging, virtual presentations) • Assist in hosting and supporting marketing events (Studio Openings, Studio Pop-Ups, Industry Shows) to increase public awareness about Lucid Air • Maintained up-to-date product knowledge and their value to our customers • Provided critical feedback about sales data and recommended strategies to improve both sales numbers and the customer experience • Identified inefficiencies and pain points in existing workflows and collaborated with internal teams for solutions and improvements • Meticulously maintained customer feedback to improve both products and processes • Consistently delivered an extraordinary customer experience Show less

Headquarters Sales Advisor

Sales And Marketing Associate

Vice President Global Marketing, Communications and Product

Winner of the 2023 World Luxury Car AwardLucid's mission is to inspire the adoption of sustainable energy by creating advanced technologies and the most captivating luxury electric vehicles centered around the human experience. The company's first car, the Air, is a state-of-the-art luxury sedan with a California-inspired design. Lucid Air Grand Touring features an official EPA estimated 516 miles of range or 1,050 horsepower. Produced at Lucid's factory in Casa Grande, Arizona…  Winner of the 2023 World Luxury Car AwardLucid's mission is to inspire the adoption of sustainable energy by creating advanced technologies and the most captivating luxury electric vehicles centered around the human experience. The company's first car, the Air, is a state-of-the-art luxury sedan with a California-inspired design. Lucid Air Grand Touring features an official EPA estimated 516 miles of range or 1,050 horsepower. Produced at Lucid's factory in Casa Grande, Arizona, deliveries of Lucid Air are currently underway to customers in the U.S., Canada, Europe and the Middle East. 

Vice President of Strategy and Business Development

• Progress guests through their Lucid journey with clear and pertinent discussions to their individual requirements• Continually refine and adjust engagement approach to improve sales and customer experiences through feedback and analysis of situations and outcomes• Generate leads and production commitments from customers while maintaining an ongoing relationship through their Lucid journey• Coordination of customer test-drive schedule and studio assets• Support local marketing initiatives to build brand awareness• Collaborate closely with Studio Associates to ensure clear responsibility split and seamless progress through Lucid customer journey

Parts Advisor

- Part of the executive team reporting to the CEO- Design and implement business strategies, plans and procedures- Set comprehensive goals for performance and growth of the company- Establish policies that promote company culture and vision- Full P&L responsibility of all operations related function- Responsible for set-up of organization manufacturing, G&A, and R&D functions in new markets/locations- Manage relationships with strategic partners/vendor/investors

Global VP & Managing Director Middle East

SVP, Digital

Senior Vice President of Product and Chief Engineer

Act with Urgency

Passion for Excellence

Integrity in Action

Ownership Mindset

Breakthrough Innovation

Work alongside some of the most accomplished minds in the automotive and technology industries. Working at Lucid means having a shared vision to power the future. We offer candidates the opportunity to transform not only the automotive industry, but the world around us.


CEO & CTO

Customer Support Representative

A team that takes time and effort for its members to develop their skills and knowledge.

A team that prioritizes its members' personal commitments and wellbeing alongside work.

A team that is friendly and enjoys each other's company, chatting, and doing social activities together.

A team that motivates its members through rewards, incentives, and bonuses.

A team that has aggressive goals and motivates its members to achieve their individual goals through competition.