A high-impact SaaS HR leader must be a proactive "builder" rather than an inheritor, possessing the ability to architect scalable infrastructure (performance frameworks, compensation modeling, and onboarding) that functions through repeatable processes rather than reactive heroics. They act as a strategic partner to the executive team, bridging the gap between organizational design and high-stakes business goals. A core competency is a "manager-centric" philosophy: driving organizational success by empowering leaders to be better developers of their own teams. Finally, they must excel at guiding a company through rapid inflection points (e.g., 100 to 250+ employees), ensuring culture remains a competitive advantage while operational rigor ensures sustainable, high-velocity growth.

Data-driven insights are fundamentally transforming People strategies from reactive administrative functions into proactive engines of growth. In high-growth environments like Lumos, these insights move beyond basic reporting to inform organizational design, talent planning, and performance management. By analyzing metrics—such as time-to-access, attrition patterns, and manager efficacy—People leaders can identify systemic bottlenecks before they hinder scale. This analytical approach allows for the creation of repeatable, scalable infrastructure rather than relying on "heroics." Ultimately, leveraging data enables HR to provide precise, strategic guidance to executive teams, ensuring diversity, equity, and performance initiatives are grounded in evidence, directly supporting business velocity, operational rigor, and the sustainable evolution of company culture.

To scale HR operations during high-growth cycles—specifically moving from 130 to 300+ employees—prioritize moving from "heroics" to documented, repeatable rhythms. Key methodologies include:

1. Systematization: Transition manual workflows into scalable infrastructure by implementing robust HRIS integration (e.g., HiBob) and automated onboarding portals to reduce administrative overhead.
2. Manager-Centric Enablement: Empower frontline leaders through formal training programs and clear playbooks, ensuring they are the primary conduits for performance and culture.
3. Data-Driven Design: Utilize career frameworks and transparent compensation leveling to prevent structural drift.
4. Operational Rigor: Establish consistent cadences for performance cycles, feedback loops, and talent planning to ensure the People function functions as a predictive, strategic partner rather than a reactive service desk.

To scale culture from 130 to 300+ employees, I focus on codifying the "Alchemist" values into operational infrastructure rather than relying on informal norms. By building repeatable programs—such as structured manager training and standardized performance frameworks—we ensure consistency as the team grows. My strategy centers on empowering managers as primary culture-carriers; by equipping them with the tools to lead effectively, we decentralize leadership. I prioritize "culture by design," protecting core values through scalable processes while maintaining the high-impact, autonomous DNA of the organization. Ultimately, scaling isn't about rigid control, but creating the clear, documented systems that enable world-class operators to thrive as we transition through this critical growth phase.

As the Head of People, you will act as the primary architect for the Lumos manager experience. Moving away from reactive, "heroic" interventions, your mandate is to build and scale repeatable training programs that embed leadership excellence into the company's daily operations. You will empower managers by designing frameworks—ranging from hiring and onboarding to performance management—that transform them into formal developers of talent. By establishing a consistent managerial cadence and providing the tools to translate high-stakes strategy into team-level execution, you will ensure our leadership layer is equipped to scale effectively from 130 to 300+ employees while protecting the core cultural DNA that defines an "Alchemist."