Enchant Labs is where the real magic happens. We are a cutting-edge technology team that specializes in creating magical experiences for millions of guests each year. From digital platforms, and ticketing systems, to product experiences, we strive to ensure every touch point of every event is filled with amazement and wonder. Join us and let us show you the real magic of techno

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Director of Technology

Website: https://www.enchantlabs.io/ Event website: https://enchantchristmas.com/-Works closely with all staff members from different departments to gather requirements for any special ticketing or operation-related requirements. -Plans and manages timelines and tasks related to the ticketing ops project. -Assists with ticketing hardware selection and procurement. -Develops and documents operational SOPs, policies, and training plans. -Provides training on the ticketing platform to the Company Manager, Assistant Company Managers, Ticketing Leads, and Assistant Ticketing Leads. -Works with the on-site team to streamline and enhance the on-site guest experience and touch points with ticketing operations (box offices, guest booths, digital kiosks, etc). -Provides operational oversight for ticketing operations during the events, troubleshoots during the run of the shows, and resolves issues. -Identifies resource requirements and gaps and works with the directors to mitigate any resource-related issues. Provides support for ticket settlements (refunds, disputes, chargebacks, etc) for finance and event management. Show less

Ticketing Manager

Director, Tech & Ticketing

Experience

Innovation

Agility

The Enchant Labs team is a group of innovative and passionate individuals who are dedicated to creating magical experiences for millions of guests each year. Our team includes experts in technology architecture, user experience design, product engineering, ticketing technology, and operations. Together, we work tirelessly to invent and build the technology that brings your favourite events to life. We constantly innovate and experiment, always looking for new ways to make your experience more magical. If you are passionate about technology, crafting immersive experiences and want to be a part of a team that is making magical memories, then join us at Enchant Labs.