Enchant Labs is an innovation hub for creating digital, live-events ticketing and product experiences. We combine innovation and agility to deliver magical experiences. Your mission if you choose to accept it: Is to join forces with the finest team of magic makers, to drive technical strategy, architecture and development for our digital products.

Enchant Labs is where the real magic happens. We are a cutting-edge technology team that specializes in creating magical experiences for millions of guests each year. From digital platforms, and ticketing systems, to product experiences, we strive to ensure every touch point of every event is filled with amazement and wonder. Join us and let us show you the real magic of techno

Director of Technology

Website: https://www.enchantlabs.io/ Event website: https://enchantchristmas.com/-Works closely with all staff members from different departments to gather requirements for any special ticketing or operation-related requirements. -Plans and manages timelines and tasks related to the ticketing ops project. -Assists with ticketing hardware selection and procurement. -Develops and documents operational SOPs, policies, and training plans. -Provides training on the ticketing platform to the Company Manager, Assistant Company Managers, Ticketing Leads, and Assistant Ticketing Leads. -Works with the on-site team to streamline and enhance the on-site guest experience and touch points with ticketing operations (box offices, guest booths, digital kiosks, etc). -Provides operational oversight for ticketing operations during the events, troubleshoots during the run of the shows, and resolves issues. -Identifies resource requirements and gaps and works with the directors to mitigate any resource-related issues. Provides support for ticket settlements (refunds, disputes, chargebacks, etc) for finance and event management. Show less

Ticketing Manager

Director, Tech & Ticketing

Experience

Innovation

Agility

The Enchant Labs team is a group of innovative and passionate individuals who are dedicated to creating magical experiences for millions of guests each year. Our team includes experts in technology architecture, user experience design, product engineering, ticketing technology, and operations. Together, we work tirelessly to invent and build the technology that brings your favourite events to life. We constantly innovate and experiment, always looking for new ways to make your experience more magical. If you are passionate about technology, crafting immersive experiences and want to be a part of a team that is making magical memories, then join us at Enchant Labs.

 Head of Technology

Enchant Labs is an innovation hub for creating digital, live-events ticketing and product experiences. We combine innovation and agility to deliver magical experiences. Your mission if you choose to accept it:Is to join forces with the finest team of magic makers, to drive technical strategy, architecture and development for our digital products. Work with a cross-functional team to develop backend and integrations that drive business growth. Innovate for scalability as we redefine event ticketing technology, customer and staff experience. About Enchant LabsEnchant Labs is where the digital magic happens. Supported by Enchant, we invent and build the technology that creates magical memories for millions of guests every year. We’re constantly innovating our digital, ticketing, and product experiences to ensure every touchpoint of every event is filled with amazement and wonder. As a key member of our team, you will play a critical role in defining the technical architecture, collaborating with cross-functional teams, and delivering high-quality, scaleable products. Responsibilities<ul><li>Architect, design and implement scalable, secure, highly-available backend services.</li><li>Manage and maintain DevOps with code reviews and quality for internal and external teams.</li><li>External APIs integration, including creating new APIs with design, development, documenting and maintaining APIs serving a full-suite of digital products/apps.</li><li>Design, build and maintain relational and NoSQL databases, including data warehouses.</li><li>Monitor and support our infrastructure systems (cloud services, databases, applications).</li><li>Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality products on time and within budget.</li><li>Follow industry trends and maintain a strong interest in cutting-edge technology.</li><li>Foster a culture of growth, innovation and ownership on internal and external dev teams.</li></ul> Relevant Experience<ul><li>5+ years of relevant experience in building digital products, online services or web systems.</li><li>Deep knowledge of restful and GraphQL API design, development and implementation.</li><li>Experience with PostgreSQL, MongoDB, Redis and other types of data-stores.</li><li>Experience in utilizing cache, messaging, async processing, etc., in online services.</li><li>Familiarity with cloud infrastructure and deployments, mainly Google Cloud Platform.</li><li>Experience developing on GCP AppEngine, Compute Engine and Firebase.</li><li>Proficient with NodeJS, Ruby or other popular server-side programming languages.</li><li>Building, documenting and maintaining public and private APIs.</li><li>Experience with Git/Gitlab, CI/CD pipelines and DevOps workflow.</li><li>Experience working with Docker and/or Kubernetes.</li><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li></ul> We offer a dynamic, challenging work environment, with opportunities for growth and advancement. If you're a talented Software Engineer with a passion for delivering high-quality technical products, we'd love to hear from you!

<div class="section-body"><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 24px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Description:
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Enchant Labs is an innovation hub for creating digital, ticketing and product experiences. We combine innovation and agility to deliver magical experiences. 
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Your mission if you choose to accept it:
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Is to join forces with the finest team of magic makers to help develop frontend and integrations for our events ticketing product solutions. You will work with a cross-functional team to develop backend integrations and a frontend that drives ticket order conversions and guest self-serve experience. You will develop and innovate for scalability as we redefine event ticketing technology, guest and staff experience. 
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">About Enchant Labs:
<a href="https://enchantlab.io/" target="_blank"><span style="color: rgb(1,118,178);background-color: transparent;font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Enchant Labs</a><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;"> is where the digital magic happens. Supported by <a href="https://www.enchantmagic.com/" target="_blank"><span style="color: rgb(1,118,178);background-color: transparent;font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Enchant</a><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">, we invent and build the technology that creates magical memories for millions of guests every year. We’re constantly innovating our digital, ticketing and product experiences to ensure every touchpoint for every event is filled with amazement and wonder.
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">If you have a pioneering spirit and a drive to create meaningful experiences, we should talk. Enchant Labs could be the place you weave your own kind of magic for years to come. 
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">WHAT YOU WILL BE ACCOUNTABLE FOR: 
<ul>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Make every user interaction with our product a delightful and polished experience, while contributing to a culture of excellence around the creative use of technology.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Research and develop fully optimized frontend experience for web and mobile incorporating performance, best practices, accessibility and SEO considerations.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Integrate backend, API and/or third-party services with frontend on multiple projects.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Contribute to the ideation, technical design, implementation, and testing of product features.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Responsible for multiple projects and meeting deadlines while working within a collaborative, creative design and development team.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Document and maintain APIs serving a full-suite of digital products/apps.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Integration and maintenance of external APIs into web applications (apps, ticketing, etc.).</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Monitor and support our infrastructure systems (cloud services, databases, applications).</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Follow industry trends and maintain a strong interest in cutting edge technology. </li>
</ul>
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">WHAT YOU BRING TO THE TEAM:
<ul>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">4+ years of relevant experience, developing web apps in a fast-paced environment.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Excellent frontend web development and integration skills (HTML / CSS / Javascript), with a strong understanding of object-oriented programming.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience building single-page apps with front-end libraries such as React JS and Vue JS.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience developing progressive web apps (PWAs) with lighthouse testing and updates.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience with Restful and GraphQL API integrations including third party services</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience working with design and product teams, working with tools like Invision, Figma, Adobe XD, and has a keen eye for attention to detail.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience using CSS preprocessors such as LESS, Sass.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Knowledge of restful API design and development. (GraphQL is a plus).</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience with PostgreSQL, MongoDB, Redis and other types of data-stores.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience of utilizing cache, messaging, async processing, etc. in online services.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience developing on AWS, GCP and/or Firebase. (AppEngine is a plus).</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Proficient with NodeJS or other popular server-side programming languages.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Experience with Git/Gitlab, CI/CD pipelines and DevOps workflow.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">A genuine excitement for solving problems and a strong sense of empathy with the partners, guests, and team members.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">An entrepreneurial mindset - you roll up your sleeves, thrive in chaos, and get things done. </li>
</ul>
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">WHAT’S IN IT FOR YOU:
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">At Enchant, we want to take care of our team and ensure they have everything they need to be successful. In addition to a competitive salary, we provide:
<ul>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">A competitive benefits package. </li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Remote environment with team members spread out across the world.</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Since we’re located all over the world it provides flexibility on hours worked. </li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">We’re a small yet mighty team so you’ll have impact almost immediately.  </li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Virtual socials with a fun team (quarterly team lunches, coffee chats, happy hour).</li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">We’re scaling! So there’s an opportunity to grow with us in whatever professional area you’re looking to grow. </li>
<li><span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Last but certainly not least, you’re an integral part of creating Christmas traditions and creating magical memories! Plus free tickets to our Enchant events ;)  </li>
</ul>
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Are you ready to join our team of magic makers? Apply today. We’re excited to meet you.  
<span style="color: rgb(81,81,81);background-color: rgb(255,255,255);font-size: 15px;font-family: Noto Sans", -apple-system, BlinkMacSystemFont, "Segoe UI", Oxygen, Ubuntu, Cantarell, "Open Sans", "Helvetica Neue", sans-serif;">Enchant is an equal opportunity employer. We welcome members of all backgrounds and perspectives to apply. We’re committed to continually developing and upholding an inclusive and diverse environment where every voice, perspective, and idea is heard. We embrace differences and know that our diverse team is our strength and what drives our innovation.
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Enchant Labs

Full Stack Developer

As a Software Engineer at Enchant Labs, you will be responsible for architecting, designing, and implementing scalable backend services, managing DevOps, integrating external APIs, and collaborating with cross-functional teams to deliver high-quality products. You will also be involved in monitoring infrastructure systems, fostering a culture of growth and innovation, and staying updated on cutting-edge technology.

Software Engineer

A team that takes time and effort for its members to develop their skills and knowledge.

A team that prioritizes its members' personal commitments and wellbeing alongside work.

A team that is friendly and enjoys each other's company, chatting, and doing social activities together.

A team that motivates its members through rewards, incentives, and bonuses.

A team that has aggressive goals and motivates its members to achieve their individual goals through competition.