Enchant Labs is an innovation hub for creating digital, live-events ticketing and product experiences. We combine innovation and agility to deliver magical experiences. Your mission if you choose to accept it: Is to join forces with the finest team of magic makers, to drive marketing and guest services automation.

Enchant Labs is where the real magic happens. We are a cutting-edge technology team that specializes in creating magical experiences for millions of guests each year. From digital platforms, and ticketing systems, to product experiences, we strive to ensure every touch point of every event is filled with amazement and wonder. Join us and let us show you the real magic of techno

Director of Technology

Website: https://www.enchantlabs.io/ Event website: https://enchantchristmas.com/-Works closely with all staff members from different departments to gather requirements for any special ticketing or operation-related requirements. -Plans and manages timelines and tasks related to the ticketing ops project. -Assists with ticketing hardware selection and procurement. -Develops and documents operational SOPs, policies, and training plans. -Provides training on the ticketing platform to the Company Manager, Assistant Company Managers, Ticketing Leads, and Assistant Ticketing Leads. -Works with the on-site team to streamline and enhance the on-site guest experience and touch points with ticketing operations (box offices, guest booths, digital kiosks, etc). -Provides operational oversight for ticketing operations during the events, troubleshoots during the run of the shows, and resolves issues. -Identifies resource requirements and gaps and works with the directors to mitigate any resource-related issues. Provides support for ticket settlements (refunds, disputes, chargebacks, etc) for finance and event management. Show less

Ticketing Manager

Director, Tech & Ticketing

Experience

Innovation

Agility

The Enchant Labs team is a group of innovative and passionate individuals who are dedicated to creating magical experiences for millions of guests each year. Our team includes experts in technology architecture, user experience design, product engineering, ticketing technology, and operations. Together, we work tirelessly to invent and build the technology that brings your favourite events to life. We constantly innovate and experiment, always looking for new ways to make your experience more magical. If you are passionate about technology, crafting immersive experiences and want to be a part of a team that is making magical memories, then join us at Enchant Labs.

 Head of Technology

Enchant Labs is an innovation hub for creating digital, live-events ticketing and product experiences. We combine innovation and agility to deliver magical experiences. Your mission if you choose to accept it:Is to join forces with the finest team of magic makers, to drive marketing and guest services automation. Work with a cross-functional team to develop integrations that drive business growth. Innovate for workflow optimization as we redefine event ticketing technology, customer and staff experience. About Enchant LabsEnchant Labs is where the digital magic happens. Supported by Enchant, we invent and build the technology that creates magical memories for millions of guests every year. We’re constantly innovating our digital, ticketing, and product experiences to ensure every touchpoint of every event is filled with amazement and wonder. As a key member of our team, you will play a critical role in defining marketing and customer support automation, collaborating with cross-functional teams, and delivering high-quality, scaleable products. Responsibilities<ul><li>Design and implement scalable marketing technology, customer support and CRM solutions that meet business requirements and customer needs.</li><li>Build and maintain automation systems, including email marketing, SMS marketing, audiences, lead scoring, segmentation, chatbots and FAQs.</li><li>Develop and implement custom integrations with marketing technology platforms, such as marketing automation, CRM, and analytics systems.</li><li>Write clean, maintainable, and well-documented code and integration documentation.</li><li>Work closely with cross-functional teams, including product managers, designers, and other engineers, to deliver high-quality martech solutions on time and within budget.</li><li>Stay up-to-date with the latest technologies and industry trends, and incorporate insights into martech development initiatives.</li></ul> Relevant Experience<ul><li>5+ years of experience as a Martech Engineer or Software Engineer, with a strong focus on marketing technology and automation.</li><li>Strong understanding of marketing technology platforms and integrations, including marketing automation, CRM, and analytics systems.</li><li>Experienced with API integrations and programming languages such as JavaScript and Python.</li><li>Bachelor's degree in Computer Science, Engineering, or a related field.</li></ul> We offer a dynamic, challenging work environment, with opportunities for growth and advancement. If you're a talented Martech Engineer with a passion for delivering high-quality marketing technology solutions that drive customer engagement and provide actionable data insights, we'd love to hear from you!

Enchant Labs

MarTech Engineer

A team that takes time and effort for its members to develop their skills and knowledge.

A team that prioritizes its members' personal commitments and wellbeing alongside work.

A team that is friendly and enjoys each other's company, chatting, and doing social activities together.

A team that motivates its members through rewards, incentives, and bonuses.

A team that has aggressive goals and motivates its members to achieve their individual goals through competition.